റീഫണ്ട് & റദ്ദാക്കൽ നയം

• Any payment — a subscription payment (monthly or yearly, first payment or renewal) or a top-up pack — is fully refundable if you ask within 7 days and not a single credit from that payment has been used.
• Once any credit from a payment has been used, or after 7 days, that payment is not refundable.
• Failed generations never cost credits: their credits are returned automatically and do not count as used.
• You can cancel a subscription at any time to stop future renewals.

You can request a full refund of a subscription payment when both of these are true:

• you ask within 7 days of that payment; and
• no credit included with that payment has been used — not even 1 credit.

If any credit from that payment has been used, the whole payment becomes non-refundable, including unused credits. This applies to yearly plans too: we do not give partial or pro-rated refunds for a yearly plan once any of its credits have been used. When a subscription payment is refunded, the subscription is cancelled and its credits and features are removed.

You can request a full refund of a top-up pack within 7 days of purchase if no credit from that pack has been used. If any credit from the pack has been used, the pack is not refundable. We do not give partial refunds for partly used packs.

• Cancel any time from the studio (Transactions → Manage plan), or email [email protected] from your account email.
• Cancellation stops the next renewal. Your plan, its features and its credits remain available until the end of the period you have paid for.
• Cancelling does not by itself trigger a refund. If you are within 7 days and meet Section 2, request a refund as described below.
• We email a reminder before each yearly renewal so you have time to cancel.

• Duplicate charges for the same purchase.
• Charges made in error by us, or where the purchased plan or credits were never delivered to your account.
• Unauthorised charges confirmed after review (contact us immediately so we can secure your account).
• Any case where a refund is required by applicable law.

• Payments where any credit from that payment has been used.
• Requests made more than 7 days after the payment.
• Dissatisfaction with the creative style of a successful generation. AI output varies; please refine your prompt or try another model.
• Free, promotional and bonus credits.
• Accounts suspended or closed for breaking our Terms (Acceptable use).

Email [email protected] from your account email with the subject "Refund request" and include the reference shown on the studio's Transactions page, the payment date and the amount. We reply within 3 business days.

• Card payments are refunded by Stripe, as merchant of record, to the original card or wallet (Apple Pay, Google Pay, Link), including any tax collected on that payment. Banks usually show the refund within 5–10 business days.
• Mobile-wallet payments are refunded through EPS to the wallet that paid. EPS's gateway fee may not be returned by the wallet provider.
• Refunds are never paid to a different card, account or person.
• When a refund is issued, the related credits and plan features are removed from your account.

Please contact us before opening a chargeback — it is usually faster. If a chargeback is opened for a payment that is not refundable under this policy, we may suspend the account while the dispute is reviewed.