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shortad.ai and the ShortAd AI studio (the "Service") are operated by AppLooma LLC, a New Mexico limited liability company ("AppLooma", "we", "us", "our"). By creating an account, buying a plan or credits, or using the Service, you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy. If you do not agree, do not use the Service.

ShortAd AI generates video advertisements, talking-presenter videos, voiceovers and images from text prompts, product images and URLs you provide, using third-party AI models and services (Google, ByteDance/BytePlus, Alibaba Cloud, HeyGen and ElevenLabs). AI output varies; generations are provided "as is" and may not match your expectations exactly.

• You must be at least 16 years old to create an account.
• You must be at least 18 years old, or have the consent of a parent or legal guardian, to buy a subscription plan or credits.
• You must give accurate information, keep your login details private, and are responsible for all activity under your account. Accounts are for a single user unless you are on a team plan.
• One person or business may not create multiple accounts to collect free or promotional credits.

All prices are in US dollars and shown on our pricing section before you pay.

• Subscription plans (Basic, Pro, Max and team plans) — billed monthly or yearly, each including a credit allowance and the features listed for that plan when you subscribe.
• Top-up credit packs — one-time purchases of extra credits.
• Generations consume credits per second of video or per image at the rates shown in the studio before you generate.

• Credits are added to your account as soon as your payment is confirmed.
• Plan credits are added each time a plan payment is confirmed: every month for monthly plans, and the full year's credits at once for yearly plans.
• Purchased credits — from plans and top-up packs — do not expire while your account is open.
• Credits for a generation are reserved when it starts. If a generation fails, its credits are returned to your account automatically.
• Credits are a prepaid licence to use the Service. They are not money, have no cash value, and cannot be withdrawn, sold, transferred to another account, or used outside ShortAd AI.
• Free and promotional credits have no cash value and are never refundable.

• Plans paid by card renew automatically at the end of each billing period (monthly or yearly) at the price shown when you subscribed, until you cancel.
• Yearly plans are charged in full at the start of each year; the monthly price shown for yearly plans is for comparison only.
• You can cancel any time from the studio (Transactions → Manage plan), or by emailing [email protected]. Cancellation stops the next renewal; your plan stays active until the end of the period you have already paid for.
• We will email you before a yearly renewal and before any price change. A new price applies only from your next renewal after the notice.
• If a renewal payment fails, we will retry and email you. If it still fails, the plan ends and plan features stop.
• Plans paid through EPS mobile wallets are one-time payments for the period bought and do not renew automatically.

• Purchases made by card, Apple Pay, Google Pay or Link are sold through Stripe as our reseller and merchant of record (Stripe Managed Payments). Stripe processes the payment and your subscription, and Stripe's own purchase terms apply to that transaction alongside these Terms. We never see or store your full card number.
• Prices are set in US dollars and exclude tax. For card purchases Stripe calculates and collects any sales tax, VAT or GST that applies where you live and shows it before you pay; Stripe may also offer to charge you in your local currency at the exchange rate shown at checkout.
• Customers in Bangladesh can pay with mobile wallets (bKash, Nagad, Rocket, Upay) through EPS. The US dollar price is converted to Bangladeshi Taka at the rate shown at checkout, and EPS's gateway fee is shown before you pay.
• ShortAd AI does not accept cryptocurrency.
• Your bank may apply its own exchange rate or foreign-transaction fee.
• Card payments appear on your statement under SHORTAD AI, and may reference Stripe or Link as the seller.
• You authorise Stripe, on our behalf, to charge your payment method for each purchase and each subscription renewal until you cancel.

Everything we sell is digital. Plan features and credits are delivered to your account immediately after payment is confirmed. Generated videos and images appear in your studio library — short videos usually within 1–3 minutes, longer videos take longer — and can be downloaded in the formats offered (for example MP4 up to 1080p; long videos extended by Google are 720p; PNG/JPG images). Nothing is shipped physically.

Refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms. In short: a subscription payment or top-up pack can be refunded if you ask within 7 days of payment and no credit from that payment has been used; once any credit from it has been used, the payment is not refundable.

• You keep ownership of the materials you upload. Subject to the terms of the underlying AI model providers, you own the videos and images you generate and may use them commercially, including as paid ads.
• You give us a limited licence to store, process and deliver your files only to operate the Service. We do not use your uploads or generations to train our own models.
• You confirm that you own or have permission to use every product image, logo, trademark, brand name, music, voice and likeness you upload or ask the Service to create.
• You are responsible for making sure your ads comply with advertising laws and the policies of the platforms where you publish them (for example Meta, TikTok, Google).

You must not use the Service to create, upload or distribute content that:

• advertises illegal products or services, or regulated products (such as weapons, drugs, tobacco/vaping, gambling or adult services) where that is prohibited;
• uses the face, voice or likeness of a real person — including celebrities and public figures — without their written consent, or creates deepfakes;
• uses trademarks, logos, brand names or products of another company without permission, or suggests an endorsement that does not exist;
• presents AI-generated people as real customers, or shows testimonials, reviews, results or claims that are false or cannot be substantiated;
• is sexual, involves minors in any sexual or harmful context, or promotes hate, harassment or violence;
• is defamatory, fraudulent or misleading, including fake health, financial or "get rich" claims; or
• attempts to bypass usage limits, scrape, reverse-engineer or disrupt the Service, or violates the usage policies of our AI model providers.

When you use AI avatars or presenters in an ad, you are responsible for disclosing that the content is AI-generated where the law or the publishing platform requires it. We may remove content and suspend or close accounts that break these rules; credits spent on removed content, and payments for accounts closed for breaking this section, are not refunded.

If something is wrong with a charge, please contact us first at [email protected] — most billing issues are resolved within 3 business days. If you open a chargeback or payment dispute for a purchase whose credits you have already used, we may suspend the account while the dispute is reviewed and provide our records to the payment processor.

We work to keep the Service available but do not guarantee uninterrupted access. Features, AI models and prices may change, and third-party model availability is outside our control. Price changes never reduce credits you have already bought.

To the maximum extent permitted by law, AppLooma LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, ad spend or goodwill, arising from your use of the Service or of ads you create. Our total liability for any claim is limited to the amount you paid us in the three months before the claim. Nothing in these Terms limits rights you have under consumer-protection laws that cannot be excluded.

You may stop using the Service and ask us to delete your account at any time. We may suspend or end your access if you breach these Terms. Where reasonable, we will tell you first and give you a chance to download your generations.

These Terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict-of-law rules. Any dispute that cannot be resolved by contacting us will be handled by the competent courts of New Mexico, unless the law of your country gives you the right to bring a claim in your local courts.

We may update these Terms. The "Last updated" date shows the latest version. For material changes we will notify you by email or in the Service. Continuing to use the Service after changes take effect means you accept them.